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Pause/Hold

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Andrew V.
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Pause/Hold

Wed Apr 07, 2010 11:51 am

Is there a method to allow a caller, in an outbound call, to go into a hold mode for a period of time. Say, for instance, to look something up or get out of a certain computer screen or off of another call?
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    Andrew V.

    Re: Pause/Hold

    Wed Apr 07, 2010 1:52 pm

    There really is no accepted way of doing that for IVR apps right now; the best we could offer is to ask the user if they need time, and if they do, branch to some input with a long-running prompt like "Press any number when you are ready ... ... ... ..." and have its Silence error node hooked to its receptor and the other nodes hooked up to the rest of your app.
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